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Teaching, Tutoring and Training in the Lifelong Learning Sector
This core text provides comprehensive support for pre-service and in-service trainee teachers in the Lifelong Learning Sector covering all they need to know to achieve QTLS status. Supporting trainees through all stages of their professional development, the text takes the reader through the theoretical background underpinning teaching and learning and offers practical guidance on day-to-day challenges. This fourth edition has been fully revised and updated and includes a new chapter on teaching practice with notes on observation and lesson planning.New information on behaviour management has been added to support trainees in an aspect of teaching that many find challenging.
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Customer Service Management & Improvement Training Course
Course Description Customer Care is integral to the success of any business. The quality of the relationship and reputation your business has among your customers can determine the success or failure of your enterprise. This course will help you understand how to effectively interact with your customers to ensure they receive the highest levels of care and service, which will positively enhance your prestige and your profits. Many organisations believe they are providing excellent customer service, but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time, effort and investment necessary to drive excellent customer care will create a corresponding improvement in your company's public perception, an increase in brand awareness and keep your finger firmly on the pulse of what you need to know. The content of this course is designed for individuals and companies that want to connect with their customers in a mutually beneficial way, to improve the service delivery while measuring and enhancing customer loyalty. The correct application of the knowledge and tools delivered in this course has the potential to increase revenue and market share to help ensure long term business success. Understanding how to continuously improve your services and products and see things from a customer-centric perspective is priceless when it comes to business longevity and profitability. This course is based on up-to-date scientific research and studies that have probed into the core of customer care in the modern business world. All of the information has been synthesised into an easy to learn format that can be digested at a pace most suitable to the reader. The course includes not only proven methods to increase the efficiency and effectiveness of your customer care, but also delves into where most companies go wrong in their approaches to help you avoid expensive mistakes. You will be presented with immediately actionable information that will boost your business and demonstrate you care about your customers. This course is comprised of practical tools and information, real life examples and exercises, tests and worksheets to evaluate your understanding of the knowledge you learn. The course is broken down into 5 modules, with information presented in a logical and easy to follow manner. What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's experience and impression Effective strategies for handling customer service problems How to continually develop your customer services The role that feedback and monitoring plays in establishing a customer care framework What service level agreements are and how to develop them The practical knowledge you will gain from this course can be applied to any business. Completing this course will allow you to assess and dramatically improve your customer care strategies, increasing the positive public perception, profitability and prosperity of your company. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 1: Customer Care Module 2: Customer Service Practices Module 3: Customer Services Implementation Module 4: Managing Customer Relationships Module 5: Personal Development Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major devices and browsers Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Improvement
'Improvement is a major work of literature.' - Nick Hornby, The BelieverReyna knows her relationship with Boyd isn't perfect, yet as she visits him throughout his three-month stint in prison, their bond grows tighter.Kiki, now settled in New York after a journey that took her to Turkey and around the world, admires her niece's spirit but worries that she always picks the wrong man.Little does she know that the otherwise honourable Boyd is pulling Reyna into a scheme which violates his probation.When Reyna ultimately decides to remove herself for the sake of her four-year-old child, her small act of resistance sets into motion a tapestry of events that affect the lives of loved ones and strangers around them.A novel that examines conviction, connection and the possibility of generosity in the face of loss, Improvement is as intricately woven together as Kiki's beloved Turkish rugs and as colourful as the tattoos decorating Reyna's body, with narrative twists and turns as surprising and unexpected as the lives all around us.The Boston Globe says of Joan Silber 'No other writer can make a few small decisions ripple across the globe, and across time, with more subtlety and power.' Improvement is Silber's most shining achievement yet.
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Self-Education : Or, the Philosophy of Mental Improvement
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Is there hope for improvement for the national team D?
Yes, there is hope for improvement for the national team D. Improvement can come through strategic planning, investment in training and development, and recruitment of talented players. Additionally, focusing on team cohesion, leadership, and a positive team culture can also contribute to improvement. With the right approach and dedication, the national team D can certainly work towards achieving better results in the future.
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Does eye training bring any improvement to my values?
Eye training can bring improvement to your visual acuity, eye coordination, and focus, which can positively impact your overall vision and eye health. This can lead to an improvement in your ability to perform visual tasks such as reading, driving, and using electronic devices. Additionally, eye training can also help reduce eye strain and fatigue, leading to a more comfortable and efficient visual experience. Overall, eye training can contribute to maintaining and improving your visual values.
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What improvement is next?
The next improvement could focus on enhancing the user experience by implementing a more intuitive interface or adding new features based on user feedback. Additionally, improving the performance and speed of the system could be a priority to ensure a seamless experience for users. Another area of improvement could be expanding the platform's capabilities to cater to a wider range of needs and preferences.
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What is self-improvement?
Self-improvement is the process of making positive changes in oneself in order to enhance one's quality of life, achieve personal goals, and become the best version of oneself. This can involve developing new skills, changing habits, improving mindset, and working on personal growth. Self-improvement is a continuous journey of self-discovery and self-awareness, and it often involves setting goals, seeking knowledge, and taking action to become a better, more fulfilled individual.
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The Teaching Improvement Agenda : What Matters and How Teaching Excellence is Achieved
Drawing on ten years of research into whole-of-school teaching improvement, this engaging text explains what teaching improvement requires, how it is achieved, and how to maintain it in your classroom and school. Based on studies involving real schools and real teachers, The Teaching Improvement Agenda is focused on what really matters for teachers and leaders in today’s schools.The book begins with an examination of the education field to identify the fundamental elements which inform and generate teaching improvement.This lays the foundations for an instructive set of innovative, research-informed strategies which have been designed to empower the teacher and school leader to improve teaching across the whole school.The book closes with a series of case studies that demonstrate these approaches in action. Answering the "what?" and "how?" questions of teaching improvement, this book is an essential guide for school leaders and teachers, as well as instructors and students in initial teacher education.
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The Improvement of Humanity : Education and the French Revolution
This work examines education in both theory and practice during the Enlightenment and the French Revolution when educators aimed at nothing less than reforming humanity and creating a new society. Originally published in 1985. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press.These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions.The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.
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Perioperative Quality Improvement
Quality improvement (QI) principles are increasingly important in every area of today's healthcare, encompassing efforts to make healthcare delivery safer, more effective, patient-centered, timely, equitable, and efficient.Perioperative Quality Improvement provides up-to-date, easy-to-read guidance for perioperative clinicians on this critical topic.Each chapter covers a pertinent area of QI in the perioperative setting, focusing on both concepts and implementation.Written and edited by key international opinion leaders in the field, this text is a relevant, concise resource for anesthesiologists, surgeons, nurse anesthetists, and hospitalists-anyone involved in perioperative medicine regardless of specialty area. Explains concepts related to understanding the tools and techniques used in improving the quality of care, establishing a culture of quality, prioritizing areas of improvement, collecting and analyzing data, communicating, motivating people to change, and performing ongoing evaluations. Covers key topics such as patient-centered care, equity, shared decision making, process mapping, and sustainability. Addresses the critical areas of structure, process and outcome with a focus on perioperative care and relevant case studies. Enhanced eBook version included with purchase.Your enhanced eBook allows you to access all of the text, figures, and references from the book on a variety of devices.
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Return on Investment in Training and Performance Improvement Programs
The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs.The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives.Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions.This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments.The book provides examples, case studies and worksheets, and solutions to implementation issues.A case study spans the book and takes the reader through each part of the ROI Methodology.Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations.This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs.A complimentary 500-page book with 25 detailed case studies is available to book purchasers.See the offer on page 384 at the back of the book.
Price: 39.99 £ | Shipping*: 0.00 £
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What is the difference between good self-improvement and bad self-improvement?
Good self-improvement focuses on personal growth, development, and positive change. It involves setting realistic goals, being self-aware, and making consistent efforts to become a better version of oneself. On the other hand, bad self-improvement may involve comparing oneself to others, setting unrealistic expectations, and pursuing change for the wrong reasons, such as seeking validation or approval from others. It can also lead to negative self-talk, self-criticism, and a lack of self-compassion. Ultimately, good self-improvement is about genuine self-care and growth, while bad self-improvement can lead to feelings of inadequacy and dissatisfaction.
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What suggestions for improvement are there for the training plan?
One suggestion for improvement is to incorporate more variety in the training exercises to prevent monotony and keep the participants engaged. Additionally, providing more frequent feedback and progress assessments can help individuals track their development and stay motivated. It would also be beneficial to include specific goals and objectives for each training session to give participants a clear sense of direction and purpose. Finally, incorporating opportunities for group activities and team building exercises can help foster a sense of camaraderie and collaboration among the participants.
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Can you stream "Home Improvement"?
"Home Improvement" is not currently available for streaming on popular platforms like Netflix, Hulu, or Amazon Prime Video. However, it may be available for purchase or rental on platforms like Amazon Video or iTunes. Additionally, some cable providers may offer the show on-demand through their services.
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What does self-improvement mean?
Self-improvement refers to the process of enhancing one's skills, knowledge, habits, or character in order to become a better version of oneself. It involves setting goals, identifying areas for growth, and taking intentional steps to make positive changes in one's life. Self-improvement is a continuous journey of self-reflection, learning, and personal development aimed at reaching one's full potential and living a more fulfilling life.
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